Delete account
Delete your account
Genesyx: Fertility Tracker · Genesyx Ltd
Genesyx is published on Google Play by Supplement Factory Ltd.
You can permanently delete your Genesyx account and all of the data associated with it at any time. We know the information you record in Genesyx is personal, so deletion is complete and entirely in your control. Deletion is immediate when completed in the app. Requests submitted by email are verified and completed within 30 days, usually sooner.
Deletion is permanent. Once your account is deleted, your logs, pH readings and settings cannot be recovered. If you might return, you can simply stop using the app instead — your data stays private to your account either way.
Option 1 — Delete in the app (instant)
- Open the Genesyx app and sign in.
- Go to Profile.
- Tap Delete account and confirm.
Your account and data are deleted immediately and you are signed out.
Option 2 — Request deletion without the app
If you no longer have the app installed, email us from the address linked to your Genesyx account:
To: info@genesyx.co.uk
Subject: Account deletion request
Body: the email address of the Genesyx account you want deleted. Do not include your password — we will never ask for it.
We verify the request came from the account's email address, then delete the account. Requests are completed within 30 days, and typically much sooner. We will confirm by email once it is done.
What gets deleted
| Data | What happens |
|---|---|
| Account & Genesyx sign-in record | Permanently deleted. Your separate Google or Apple account is not affected. |
| Profile (name, preferences) | Permanently deleted |
| Cycle settings | Permanently deleted |
| Daily logs and wellbeing entries | Permanently deleted |
| Vaginal pH readings | Permanently deleted |
| Supplements you track | Permanently deleted |
| Setup quiz answers | Permanently deleted |
| Consent records | Permanently deleted |
| Partner links | Any link from another account to yours is removed |
Live account data is deleted when the deletion process completes. Residual copies in encrypted backups may remain temporarily until they expire through our hosting provider’s normal backup-rotation process. They are never restored or used for any other purpose.
Questions
Anything unclear, or need help with a request? Email info@genesyx.co.uk. For full details on how we handle your data, see our Privacy Policy.